Palacio de los Duques Gran Meliá

Experiencia que recomiendo allí ciento por cien. Sitio impresionante, como no puede ser de otro modo. (Translated by Google) An experience I wholeheartedly recommend. An impressive place, as you'd expect.

Pleasantly surprised by the vibe!

Bonjour avec mon conjoint nous passer 3 nuit dans cet Hôtel 5 étoiles , et le 5 étoiles est vraiment mériter un accueil super , le personnel de l’hôtel est incroyable toujours au petit soin de leur clients , très souriant grâce à vous nous avons passer un super wee end et un GRAND MERCI également au femmes de Chambre qui tout les jours font un travail exceptionnel. Nous reviendrons MERCI à toute L’équipes 👌👌👌👌🙂😍😍

After staying at this hotel for 4 days last year and absolutely loving it, our family could not wait to return and stay for a week. We absolutely LOVE this hotel and would give it 6 stars if I could. It is a Leading Hotels of the World and with good reasons. From the moment we arrived, Dennis was superbly attentive, warmly welcoming us and recognizing us right away. The red level is worth the extra costs as this allows you a personalized check in which comes complete with a glass of cava or beverage of your choice and provides access to fresh, delicious breakfasts, snacks and beverages throughout the day during preset hours. The bilingual staff allowed us to check in early into one of our two rooms as it was ready - that alone would be worth 5 stars and so deeply appreciated after the 8 hour trans-Atlantic flight. The rooms are impeccably clean thanks to their exceptional housekeeping staff who service your room twice a day and stock the rooms with everything you would expect in a 5 star hotel (two well stocked mini bars, fine toiletries, a steamer, readily available room and laundry services, ample glass bottles of water, a chocolate on your night table and more). There are three restaurants on site including the red level lounge which also has a sun room and private garden, the Grand Cafe and El Jardin de los Duques where Cesar will take fabulous care of you and guide you through the exceptional menu. The hotel is located in a quiet block so you will sleep soundly but within two blocks in any direction you will find something eliciting including the Royal Palace, the Opera, the great shopping at Grand Via and countless restaurants, bars, shops and local music venues. We caught a Frank Sinatra-Louis Armstrong tribute at Cafe Berlin which is about two blocks away. The hotel also provides a shuttle service to local restaurants and sites which we used to visit the Reina Sofia museum. It cannot be reserved but rather is available on a first come first serve basis. The gym is small but adequate and on the sunny days we got to enjoy the sunset from their private rooftop deck with a blooming herb garden (see photos). Lastly, we tried the Thai Spa for really exceptional massages and facials and it felt like an authentic Thai experience. Overall, I can’t imagine staying elsewhere during our future trips to beautiful Madrid and have become a loyal Grand Meliá member.

Unanimously great.